Reset Password

Use the Reset Password page to set up a new password for Ceridian Self-Service when:

• you can't remember your current password
• your user account is locked because you've either attempted more than the maximum attempts allowed to change your password or to answer your challenge questions.   

Contents

Page access

Self-Service password requirements

Security Image option

To change your password when you forget your password or your account is locked

Related topics

Page access Top

This page isn't available if any of the following conditions apply:

• Your company hasn't enabled the Challenge Questions and Answers option for its employees.  
• Your company has enabled the Challenge Questions and Answers option, but you haven't set up your challenge questions and answers on the Manage Challenge Questions and Answers page.      
• Your company Uses Ceridian Self-Service Ceridian-Verified Single Sign-On but doesn't allow you direct access to Self-Service.
• For the current release, Single Sign-On is available to select Ceridian customers in limited availability.

Self-Service password requirements Top

When you enter a new password, the password:

• must be a minimum of 8 characters and a maximum of 20 characters
• must contain at least one digit (0 - 9)
• must contain at least one uppercase alphabetic character and one lowercase alphabetic character
• can contain the following special characters - exclamation marks, at signs, number signs, dollar signs, percentage signs, ampersands, asterisks, periods, hyphens and underscores (!@#$%&*.-_)   
• can’t contain your first name, last name, or user ID

Security Image option Top

If your company has enabled the security image option, your log in flow may be different than the flow described in this help topic. For more information, see  About Security Images.   

To change your password when you forget your password or your account is locked Top

1. Open the Reset Password page.
   How?

   1. On the Login page, enter your user name and click Forgot Your Password?.

      If you have set up your challenge questions and answers, the Challenge Question and Answer page appears with three of the five challenge questions you previously selected.

   2. Enter your answers to your challenge questions.
   3. Click Submit.

      If you answer the questions:

      • incorrectly, you can continue to attempt to answer the challenge questions up to the maximum number of times determined by your company. The page will refresh each time with three more questions, not including the one you answered incorrectly on the previous attempt. After the last successful attempt, your account is locked and you are logged out. Before you can continue, your system administrator must unlock your account.       
      • correctly, the Reset Password page appears.
2. Enter your current password.
3. Enter your new password.
4. Enter your new password again for verification.
5. Enter a phrase or word to remind you of the password in case you forget it.
6. Click Save.
7. On the Confirmation page that appears, click OK, and you return to the Log in page.

Related topics Top

•  About Ceridian Self-Service Single Sign-On Solutions
• About Changing Your Password Using Challenge Questions and Answers
• About Security Images
• Manage Challenge Questions and Answers