Use the Reset Password page to
set up a new password for Ceridian
can't remember your current password
user account is locked because you've either attempted more than the maximum
attempts allowed to change your password or to answer your challenge questions.
Self-Service password requirements
Security Image option
To change your password when you forget
your password or your account is locked
Page access Top
This page isn't available if
any of the following conditions apply:
company hasn't enabled the Challenge Questions and Answers option for
company has enabled the Challenge Questions and Answers option, but you
haven't set up your challenge questions and answers on the Manage Challenge
Questions and Answers page.
but doesn't allow you direct access to Self-Service.
- For the
current release, Single Sign-On is available to select Ceridian
customers in limited availability.
Self-Service password requirements Top
When you enter a new password, the password:
be a minimum of 8 characters and a maximum of 20 characters
contain at least one digit (0 - 9)
contain at least one uppercase alphabetic character and one lowercase
contain the following special characters - exclamation marks, at signs,
number signs, dollar signs, percentage signs, ampersands, asterisks, periods,
hyphens and underscores (!@#$%&*.-_)
contain your first name, last name, or user ID
Security Image option Top
If your company has enabled the security image option, your log in flow
may be different than the flow described in this help topic. For more
information, see About
your password when you forget your password or your account is locked
the Reset Password page.
- On the Login page,
enter your user name and click Forgot
If you have set up your challenge questions
and answers, the Challenge Question and Answer page appears with three
of the five challenge questions you previously selected.
- Enter your answers
to your challenge questions.
- Click Submit.
If you answer the questions:
you can continue to attempt to answer the challenge questions up to the
maximum number of times determined by your company. The page will refresh
each time with three more questions, not including the one you answered
incorrectly on the previous attempt. After the last successful attempt,
your account is locked and you are logged out. Before you can continue,
your system administrator must unlock your account.
- correctly, the
Reset Password page appears.
your current password.
your new password.
your new password again for verification.
a phrase or word to remind you of the password in case you forget it.
the Confirmation page that appears, click OK,
and you return to the Log in page.